Why do fancy hotels in Al Ain, like Aloft Al Ain, have issues with basic stuff like breakfast service and amenities even though they look amazing?

Updated May 21, 2025 • 1-min read

Posted by Anonymous

May 20, 2025

1 answer

customerexperienceservicehospitalityhotelsalain

1 Answer

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Posted by Anonymous - May 20, 2025

Okay, this is so weird, right? You walk into these beautiful hotels in Al Ain like Aloft, the rooms are awesome, the view is sick, but then you get to breakfast and it's kind of a letdown. From what I've seen, it's mostly about management not paying enough attention to details. Like, they focus a ton on making the place look cool and forget the small things that actually matter to guests—like getting your slippers automatically or staff even saying hi during breakfast.

I've stayed at a few places where the breakfast didn't live up to the room, and I always feel like it's such a missed chance to make people happy. Plus, when staff aren't trained to be friendly or just ask how you're doing, it leaves a bad taste, you know? My guess is they're rushing to open quickly or they're short-staffed and hoping nobody notices.

I honestly think if you're paying for a big name hotel in Al Ain, you should get both the looks and the service. If enough people leave reviews mentioning the same stuff, maybe they'll actually fix it. Always let them know how you feel—sometimes hotels actually listen!

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